Terms & Conditions – Custom-Made (Antwi)
Terms and Conditions
1. Payment Terms
Deposit: A non-refundable deposit of 80% of the labor and material costs is required to confirm the order.
Remaining Balance: The remaining 20% must be paid in full before pickup or delivery, or in some cases, at the time of collection.
Non-Payment: The product will not be released until full payment has been received. I reserve the right to charge additional fees or take legal action in cases of non-payment.
2. Cancellation and Modification Policy
Cancellation by the Customer:
The deposit is non-refundable.
If additional work has been completed, extra charges will apply for labor and materials used.
The dress will remain my property until full payment has been made. Once payment is received, the dress will be completed and available for pickup.
Cancellation by the Service Provider:
In the rare event that I must cancel the order, the full deposit will be refunded.
If the customer provided their own fabric, proof of purchase (receipt) must be presented to receive reimbursement for the fabric cost.
Any dress or garment in progress remains my property.
Disrespectful Behavior:
Disrespectful or offensive communication will not be tolerated. I reserve the right to terminate the collaboration in cases of extreme or repeated disrespect.
Design Modifications:
Any modifications requested after design approval may result in additional costs and/or extended delivery times.
Changes to white dresses with samples will be charged after the second fitting.
Modifications to traditional dresses after the second fitting may be declined or, if feasible, charged additionally.
Changes that are not reasonably achievable within the agreed deadline may be refused.
3. Delivery Deadlines and Delays
Delivery Date: I will adhere to the agreed delivery date as closely as possible.
Delays Beyond My Control: I am not responsible for delays caused by suppliers, natural disasters, pandemics, or other unforeseen circumstances.
Delays Caused by the Customer: If the customer fails to respond promptly or misses fittings, delivery dates may be postponed. I am not liable for any inconvenience or damages resulting from such delays.
4. Fittings and Adjustments
Included Fittings: Two fittings are included in the price for traditional dresses.
First Fitting: Major adjustments are made.
Second Fitting: Final adjustments such as crystal application are made.
Changes to the dress base at this stage may be refused or charged additionally.
Extra Adjustments: Additional requests after the second fitting may incur extra costs depending on labor time and schedule feasibility.
No-Show Policy: Missed fittings without prior notice will count as a completed fitting.
5. Liability and Quality
Quality Assurance: All garments are handmade and delivered according to the approved design. Minor variations may occur due to the artisanal nature of the work.
Change of Preference: No refunds will be issued if the customer later changes their mind about the design or style.
Customer-Supplied Materials: Antwi is not responsible for issues arising from materials supplied by the customer (e.g., poor quality, incorrect colors).
6. Communication
Timely Communication: Customers must respond within a reasonable timeframe to messages or appointment requests. Delays in response may affect timelines and incur additional costs.
Respectful Conduct: Repeated disrespectful or inappropriate behavior may result in the termination of the collaboration.
7. Delivery and Ownership
Ownership: All products remain my property until full payment is received.
Pickup: Orders must be collected within 7 to 14 days of completion, unless otherwise agreed upon.
8. Appointments and Guests
Number of Attendees: Customers may bring a maximum of 2 to 3 guests to fittings to maintain a calm and efficient environment.
Children: Children under 10 years old are not recommended to attend fittings as they can disrupt the process.
9. Disputes
In the event of a dispute, both parties agree to attempt an amicable resolution first. If an agreement cannot be reached, the matter will be handled in accordance with Belgian law.